GroupBook accommodates two key user roles: NSOs overseeing all properties across the hotel chain and Hotel Administrators managing specific properties.
The NSO, or National Sales Office, is granted access to all properties listed under the hotel chain. This role serves as a central hub for managing multiple properties, offering a comprehensive overview and control of various locations within the hotel chain. With access to a broader scope of properties, the NSO is equipped to strategize and implement cohesive sales and marketing initiatives across the entire network, ensuring consistent and effective branding and promotional efforts.The Hotel Administrator role is assigned to individuals responsible for the management and oversight of one or multiple specific properties within the hotel chain. This role allows administrators to exercise precise control over the operations and activities of their designated properties, streamlining day-to-day management tasks and ensuring a tailored approach to each location's unique requirements. Hotel Administrators are empowered to make property-specific decisions and implement targeted strategies to enhance the guest experience and optimize overall performance.